Refund Policy

Refunds & Exchanges Policy No Stress, Just Style — and clear, fair returns.

 

At Laid Back Clothing, we keep things simple. While we hope you love your new gear, we follow Australian Consumer Law to make sure everything’s handled properly and stress free. Change of Mind Returns We’re pretty chilled… but when it comes to returns, we keep it clear:

 

We do not offer refunds or exchanges for change of mind. This includes: choosing the wrong size not liking the colour or fit finding it cheaper elsewhere simply changing your mind Please doublecheck size charts and product details before ordering — and email at anytime if you need help.

 

Faulty or Incorrect Items (ACL)If your item arrives faulty, damaged, or not what you ordered, we’ll sort things out. Under Australian Consumer Law, you may be entitled to a refund, repair, or replacement depending on the issue.

 

To get started: Contact us within 7 days of receiving your order Include photos + your order number Return the item within 14 days of your first message We’ll assess the item and organize  the appropriate remedy .We reserve the right to inspect the item before approving a refund or replacement.

 

To keep things fair for everyone: You must contact us within 7 days of receiving your item Items must arrive at our postal address within 14 days of initial contact. Shipping Conditions If your item is confirmed faulty, we’ll cover return postage. We recommend using tracked postage — lost parcels can’t be refunded.

 

items returned to us must be: unworn & unwashed free from marks, makeup, scents or damage in original condition, with tags attached If items don’t meet these conditions, the return may be denied. How to Start a Return Email us with: your order number, photos (if applicable), and a quick description of what’s wrong We’ll guide you from there — no stress.